Each time a form user fills out your form, you receive a form submission. Basic accounts can receive at most 100 form submissions per month. The number of submission is calculated for all of the forms existing in an account, not separately. The submission counter is reset on the first day of every month. Therefore, if you create your free account on October 17, the counter is first reset on November 1 and, then, on December 1 etc.
If you exceed the submission limit in one month, the exceeding submissions will be carried over to next month. If the submission limit is exceeded repeatedly (for three months), the account is limited. Exceeding the submission limit results either in receiving incomplete messages or in having the account suspended and not receiving any messages. This can be solved by upgrading to a paid plan, where there is no submission limit.
Basic plans give you access to 100 submissions per month. Once you upgrade, you will be able to receive and view more submissions, depending on the plan you are on. Gold users have access to 5000 submissions per month, Platinum users to 20,000 submissions per month and Professional users to 100,000 submissions per month.
If you want to have access to more than 100,000 submissions per month, contact us to upgrade your account to a custom plan with the number of submissions you need.
Visit our features matrix to find out more.
What account limits are reset monthly and when?