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Can I receive the submitters’ entry IDs in my submission emails?

Yes, you can do that by enabling the Submissions ID feature in Settings → Notifications → Form Owner Options section of your form, under… Read more

What is the Reference ID?

Reference ID is a very effective way of tracking form submissions (sent and received emails) concerning a particular subject. If this feature is activated,… Read more

Can I use multiple recipients for a form?

Yes, you can. Using multiple recipients means setting several email addresses to receive submissions. Basic plans can use three recipients that will receive all… Read more

What are custom recipients and how do I use them?

This is a feature designed especially for users/companies that receive many emails, so what they require is a way to send each notification to… Read more

How can I add an autoresponder to my form?

You can add an autoresponder to your form in seconds. Furthermore, you can create more than one autoresponder and switch between them. See details… Read more

Can I integrate HTML/CSS with my autoresponders?

Yes, you can. To do this, go to Settings → Notifications → Form User Options. Tick Send a confirmation message to the sender (autoresponder)… Read more

Custom Email Template

Yes, you can. In the subsection Form Owner Options, under Email Header and Content, you can create new templates and edit them, in order… Read more

The form is not configured correctly – the form submitter did not enter a valid email. What to do?

There are five possible scenarios that have triggered this error: 1. You have enabled the autoresponder feature, but you haven't assigned the email field… Read more

How to add/remove the submission ID from my email notifications?

In Settings - Notifications - Form Owner Options, under Email Footer, you've got the option Add the entry ID at the end of your message. Check or uncheck… Read more

How to add/remove the referrer from my email notifications?

In Settings - Notifications - Form Owner Options, under Email Footer, you've got the option Add the referrer, if available, at the end of… Read more

Customize Emails

In Settings - Notifications, you can create and customize new email templates. This way, you have control over the content of the notification email that… Read more

Confirmation Settings

Thank You message After submission, your form visitors can be redirected to one of the five available options: to a confirmation message, a webpage,… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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